pk 11 Terms and Conditions

These Terms and Conditions ("Terms") form a binding agreement between the organisation operating the pk 11 platform ("Company") and any user ("Member" or "you"). By creating an account or starting to use the services on pk 11, you confirm that you have fully read, understood, and accepted these Terms. If you do not agree with any part of these Terms, please refrain from using the service.

1. Definitions and Explanations

The meanings of some key terms used in these Terms are defined below:

• "Platform" refers to pk 11's website, mobile application, and all related digital services.
• "Member" refers to any user who has successfully registered and been verified.
• "Account Balance" refers to the actual money held in a Member's account, separate from any bonuses.
• "Bonus" refers to any promotional benefit granted by the Company, subject to specific conditions.
• "Wagering Requirement" refers to the obligation to wager a bonus amount a specified number of times before it can be withdrawn.
• "Net Loss" refers to what remains after subtracting a Member's total winnings from their total losses over a given period.
• "KYC" (Know Your Customer) refers to the identity verification process.

2. Account Registration

To create an account on pk 11, a Member must provide accurate and complete information. The Company reserves the right to cancel at any time any account created using false or misleading information.

2.1 Registration Process

To create a valid account, you must provide an active mobile number, a unique username, and a secure password. OTP verification is mandatory at the time of registration.

2.2 Single Account Policy

Only one account is permitted per individual, household, device, or IP address. Creating multiple accounts is strictly prohibited and may result in account closure and forfeiture of funds.

2.3 Identity Verification (KYC)

Before processing a withdrawal request or in the case of a large bonus claim, pk 11 may request a copy of a national ID card or passport for identity verification. Transactions may be placed on hold until verification is complete. Some account features will be restricted until the KYC process is finished.

3. Age and Eligibility

All casino and betting services on pk 11 are available only to individuals aged 21 or above. Providing a false age at registration is a serious violation. The Company may request proof of age at any time and reserves the right to suspend or close an account if satisfactory proof is not provided.

Additionally, if online gaming or betting is legally prohibited in the region where you reside, you are not eligible to use this service. Members are solely responsible for knowing the laws applicable in their area.

4. Account Security

It is your responsibility to keep your account login details confidential. Your username and password should not be shared with any third party. Using another person's account is also strictly prohibited.

• Use a strong password that you do not use anywhere else.
• If you suspect unauthorised access to your account, notify pk 11 support immediately.
• After logging in on a public or shared device, log out when your session is over.
• No representative of the Company will ever ask for your password — any such request is a sign of fraud.

If any unauthorised activity occurs due to your account credentials being compromised, the Company will not be held responsible, unless it is proven that the incident was caused by the Company's own security failure.

5. Deposits and Withdrawals

pk 11 currently supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used.

5.1 Deposit Terms

• Minimum deposit amount: ৳200 (for each method).
• Only payment methods registered in your own name may be used.
• Deposits sent from a third party's account will not be accepted and will be returned to the sender.

5.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally completed within 5 to 30 minutes.
• KYC verification must be completed before a withdrawal request can be made.
• The wagering requirement must be met before bonus funds can be withdrawn.
• Withdrawals can only be made using the same method used for the deposit, unless otherwise directed.

6. Bonuses and Promotions

pk 11 offers various bonuses and promotional offers. Each bonus has its own terms and conditions that will apply. General bonus terms are set out below:

6.1 Welcome Bonus

New Members receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: depositing ৳1,000 adds ৳1,000 in bonus, giving a total balance of ৳2,000 — before withdrawing the bonus, ৳1,000 × 10 = ৳10,000 must be wagered.

6.2 Weekly Recharge Gift

The weekly pk 11 recharge gift bonus offers up to 20% of the deposit amount, with a maximum bonus of ৳5,000. The wagering requirement is 15 times and the minimum deposit is ৳200.

6.3 General Bonus Terms

• Each bonus has an expiry period — if not used within the specified time, it will be cancelled.
• Withdrawing after claiming a bonus may result in the bonus being cancelled.
• The Company reserves the right to change or cancel any promotion at any time.
• Misuse of bonuses or taking advantage of system errors is prohibited.

7. Betting and Gaming Rules

pk 11 offers various services including casino games, live casino, slots, and sports betting. Each game category has its own rules, which Members must be aware of before starting to play.

7.1 Bet Acceptance

A bet will only be considered valid after server confirmation. Incomplete bets due to network issues will not be processed. In sports betting, the bet must be confirmed before the event begins.

7.2 Results and Payouts

The decision of the system that determines game results is final. If a game result is cancelled due to a technical error, the wagered amount will be returned to the Member's account. In live casino games, the dealer's decision is final.

7.3 VIP Program

pk 11's VIP program has three tiers: Bronze, Silver, and Gold. Bronze Members receive up to 0.3% cashback per week, Silver Members receive 0.7%, and Gold Members receive up to 1.0% cashback. Cashback is calculated at the applicable rate on weekly net losses. For example: if a Silver Member's net loss for one week is ৳20,000, the cashback will be ৳20,000 × 0.7% = ৳140.

8. Prohibited Activities

The activities listed below are strictly prohibited and may result in account cancellation and legal action:

• Playing games or placing bets using automated software, bots, or scripts.
• Creating multiple accounts to claim bonus benefits.
• Attempting to access another Member's account through hacking, phishing, or any other fraudulent method.
• Exploiting platform system errors or technical issues to gain an unfair advantage.
• Money laundering or conducting any illegal financial activity.
• Attempting to manipulate gaming results or trying to improperly influence other Members.
• Depositing funds obtained through theft or fraud.

9. Account Suspension and Closure

The Company may temporarily suspend or permanently close an account in the following circumstances:

• Violation of any provision of these Terms.
• Failure to complete KYC verification or providing false information.
• Indication of financial fraud or suspicious transactions.
• Self-exclusion or account closure at the Member's own request.

If legitimate funds (excluding bonuses) remain in the balance at the time of account closure and no rule violation has occurred, they will be returned. In the case of self-exclusion under the Responsible Gaming Guidelines, requests to reopen the account will not be accepted before the designated period has elapsed.

10. Limitation of Liability

pk 11 strives to provide a reliable service. However, the Company's liability is limited in certain circumstances:

• Internet disconnection or network issues caused by third parties.
• Unexpected server maintenance or disruptions caused by natural disasters.
• Losses arising from issues with the Member's own device or network.
• Delays or technical errors on the part of third-party payment providers.

The Company is not liable for expected earnings from betting or gaming, missed opportunities, or indirect losses.

11. Privacy and Data Protection

Details on how your personal information is collected, used, and stored are provided in our Privacy Policy. We do not sell your information to third parties and all communications are secured through SSL encryption.

By registering on pk 11, you consent to the terms of our Privacy Policy. The Company may be required to disclose Member information in order to comply with applicable law or in response to a lawful request from law enforcement authorities.

12. Changes to Terms

pk 11 reserves the right to update these Terms at any time. Members will be notified of significant changes through their registered contact details. Continuing to use the service after any changes will be considered acceptance of the updated Terms.

The date of the most recent change is noted at the top of this page. It is recommended that you check this page regularly to stay informed about updated terms.

13. Dispute Resolution

If you have any dispute or complaint regarding the service, please first contact our customer support directly via pk 11's live chat or email. The support team provides assistance in both Bengali and English, seven days a week, twenty-four hours a day.

Detailed information on common questions can be found in our FAQ section, which covers solutions to common issues related to accounts, payments, and gaming. After receiving a complaint, the support team will conduct a proper investigation and communicate the decision, which will be considered final.

14. Contact and Support

For any questions or comments about these Terms, please get in touch with us:

• Live Chat: Live chat is available directly on the platform, 24/7.
• Email: [email protected]
• Language Support: Available in both Bengali and English.

To learn more about pk 11 and find out about our company, visit the About Us page.