Safe and Informed Betting

pk 11 Responsible Gaming — Your safety is our priority

Entertainment should never become a burden. pk 11 wants every player to play with awareness, within their own budget, and with their mental wellbeing intact.

For Ages 21+

Why Responsible Gaming Matters

Online betting and casino games are a form of entertainment — but that entertainment stays healthy only when it remains under control.

pk 11 believes every player should know their own limits. Online betting is an adult activity — this platform is strictly prohibited for anyone under 21. We want you to play for fun, not as a sole source of income.

If you ever feel you are losing control over your play — coming back repeatedly out of fear of losing money, hiding your gambling from family, or spending more than you should — these may be signs of problem gambling. You can use pk 11's tools and support to keep the situation under control.

Our Terms and Conditions set out that every member must follow these conditions to take part in betting activity — which includes a commitment to responsible gaming.

pk 11 is committed to protecting its users' personal information. To learn how your data is used, see our Privacy Policy — transparency is part of our responsibility.

Remember, betting always carries the possibility of some loss. Placing more bets to recover lost money is never a solution — it only deepens the problem. Making informed decisions is the foundation of a safe experience.

Tools to Set Your Own Limits

pk 11 provides these features to help you stay in control of your play.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount yourself. Once a limit is set, you will not be able to deposit beyond it.

Session Time Limit

Set a time limit for how long you play in one sitting. When the time is up, you will automatically receive a reminder.

Temporary Break

If you want to take a break from your account for a few days, you can temporarily close your account for anywhere from 24 hours to several weeks.

Self-Exclusion

If you want to step away for a longer period, activate self-exclusion. While this mode is active, it will not be possible to log in to your account.

Activity History

View your deposit, withdrawal, and betting history. Understanding your own spending patterns makes it easier to make decisions.

Contact Support

Contact pk 11's 24/7 live chat or email at any time and our team will help you set limits.

Warning Signs of Problem Gambling

If any of the following happen to you regularly, it may be a sign of problem gambling.

Chasing Losses with More Bets

Continuing to play repeatedly in an attempt to recover losses — this is the most common sign of a problem.

Hiding from Family or Friends

A tendency to conceal how much you are playing or how much money you are losing from your family.

Restlessness or Irritability When Not Playing

Feeling moody or uncomfortable when you cannot play — this is a sign of dependence.

Betting with Money Needed for Essential Expenses

Using money meant for rent, food, or family emergencies for betting is a serious problem.

Disruption to Sleep or Work

Staying up late to play, being unable to concentrate at work, or neglecting daily responsibilities.

Betting with Borrowed Money

Borrowing from friends or acquaintances, or betting with bank loan funds.

Ways to Get Help

You do not have to manage alone. Family, professional counsellors, and pk 11 support are all here for you.

pk 11 Live Chat Support

pk 11's live chat is active 24 hours a day, seven days a week. Talk in Bengali — you can get help with setting limits, self-exclusion, or any other support you need.

Email Support

You can also send any responsible gaming requests by email. Our team responds in both Bengali and English.

Family and Loved Ones

Talk openly with your family. Support from loved ones often helps sooner than professional assistance.

Professional Counsellors

Reach out to a psychologist or addiction counsellor. Trained specialists in mental health services in Bangladesh can help with these kinds of problems.

Support Groups

Support groups or community meetings for overcoming addiction can be effective — talking with people in the same situation gives you strength.

Mental Health Centres

Government and private health centres, including the National Mental Health Hospital, offer addiction treatment services.

Age 21+ Requirement and Tips for Healthy Play

You must be at least 21 years old to create an account and take part in any betting or casino activity on pk 11. No account is fully activated until age has been verified. We follow strict policies to protect minors.

If there are children or teenagers in your household, use a password lock on your device and make sure the pk 11 app or website stays out of their reach. To learn more about us, visit our About Us page, where pk 11's values and commitments are explained.

A few simple habits help keep play healthy:

Set a fixed budget before you play and stick to it.
Do not increase your bets to try to recover lost money.
Never think of betting as a source of income — it is entertainment.
Take regular breaks; it is better not to play for long stretches at a time.
Avoid betting when drinking or under stress.
Check your account activity history regularly.
Talk to pk 11 support about any concerns.

For answers to common questions, read our FAQ — it contains detailed information on accounts, payments, and responsible gaming.

Questions About Responsible Gaming

Answers to frequently asked questions are provided below.

The duration of self-exclusion depends on the period you choose. You can contact the pk 11 support team via live chat or email to tell them your preferred duration — from a short-term break to a long-term exclusion, both options are open for discussion.

Yes, a deposit limit applies as soon as you request it. However, if you request an increase to the limit, a waiting period applies — this reduces the chance of changing your decision impulsively and keeps you protected.

Watch for these signs: repeatedly placing bets to recover lost money, hiding your gambling from family, feeling restless or anxious when you cannot play, betting with money meant for essential expenses, or being unable to focus on work. If any of these occur regularly, contact pk 11 support or seek professional advice.

No. You must be at least 21 years old to create an account and take part in any betting activity on pk 11. Age is verified during the account verification process, and any account found to be in breach of the age requirement will be closed.

Yes, any funds in your account are kept safe during a self-exclusion period. Once the exclusion ends, or in special circumstances, you can contact pk 11 support to enquire about your balance.

Start by having an open, non-judgmental conversation. Then encourage them to see a professional psychologist or addiction counsellor. If needed, you can contact pk 11 support yourself to explain the situation — our team will guide you on the next steps.