pk 11's Privacy Policy

This privacy policy ("Policy") applies to the pk 11 website and all associated services. By registering on the pk 11 platform, managing an account, or using any of its services, you are agreeing to the terms of this policy.

We believe you should have full control over your personal information. That is why pk 11 always collects and processes data transparently and never uses your information without your consent.

Alongside this policy, you should also read pk 11's Terms and Conditions, as both documents together form the complete legal framework governing the relationship between you and pk 11.

This policy applies to all members residing in Bangladesh who use the pk 11 platform. Use of pk 11's services is strictly prohibited for anyone under the age of 21.

pk 11 collects various types of information to operate its services. This information can broadly be divided into two categories:

2.1 Personal Information Provided Directly

Information you provide directly during account registration and management includes:

• Full name and date of birth
• Mobile number and email address
• Bank account and mobile financial service details (bKash, Nagad, Rocket, Upay)
• Documents submitted for identity verification (copy of national ID card or passport)
• Transaction history and records of financial activity

2.2 Technical Information Collected Automatically

When you use the pk 11 platform, certain technical information is collected automatically:

• IP address and device identity
• Browser type, version, and operating system
• Duration of site visits and page browsing patterns
• Referral source (how you arrived at our site)
• Gaming patterns and session data

pk 11 collects information through various methods. These methods are described in detail below:

3.1 Registration and Login Forms

When you open a new account or log in to pk 11, the information you provide is stored directly on our secure servers.

3.2 Cookies and Tracking Technology

The pk 11 website uses cookies. Cookies are small text files stored on your device that help the site remember your previous preferences. The types of cookies we use are:

• Essential Cookies: Required to maintain login sessions and security.
• Functional Cookies: Used to save language preferences and user-specific settings.
• Analytics Cookies: Used to review site usage and improve service quality.

You can disable cookies from your browser settings, though this may limit some features of the site.

3.3 Mobile Application

When using the pk 11 Android and iOS apps, the app may collect additional information based on device permissions, which is necessary for the app to function properly.

pk 11 uses collected information only for the following purposes:

4.1 Account Management and Verification

Opening accounts for new members, verifying identity, and confirming the validity of each transaction is our top priority. This process helps prevent fraudulent activity.

4.2 Processing Financial Transactions

Financial information is used to securely complete all deposit and withdrawal transactions. Relevant details are required to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

4.3 Providing Customer Support

Your account information is used to provide assistance via 24/7 live chat and email, enabling faster resolution of issues.

4.4 Relevant Information and Offers

Based on your preferences and activity, relevant bonus offers, game updates, and important notifications are sent to you. However, you may unsubscribe from these communications at any time.

4.5 Meeting Legal Obligations

Retaining and verifying certain information is legally required in order to comply with anti-money laundering regulations and other applicable rules.

4.6 Responsible Gaming

By monitoring your gaming behaviour, pk 11 enforces its responsible gaming policy. If unusual gaming patterns are detected, we may take the necessary steps.

pk 11 never sells your personal information or rents it out for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Providers

Payment processors, identity verification agencies, and technology service providers may receive the minimum information necessary to carry out their specific functions. All such parties operate under strict confidentiality agreements.

5.2 Legal Authorities

Information may be disclosed to comply with valid court orders, requests from investigative agencies, or requirements under applicable law. In such cases, pk 11 will not provide any information beyond what is legally required.

5.3 Business Transfers

If any part of pk 11's business is merged or transferred in the future, user information may be transferred to the new owner. You will be notified in advance if such a change occurs.

Outside of the three situations described above, pk 11 will not disclose your information to third parties under any circumstances.

pk 11 uses industry-leading security technology to keep your information safe.

6.1 Encryption Technology

All data transfers are carried out using SSL (Secure Socket Layer) encryption, which prevents unauthorised parties from reading the information while it is being transmitted over the internet.

6.2 Server Security

pk 11's servers are managed with firewalls, intrusion detection systems, and regular security audits.

6.3 Data Retention Period

All information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period due to legal and regulatory obligations.

6.4 Staff Training

pk 11 staff undergo rigorous privacy training, and only authorised personnel have access to user information.

As a pk 11 member, you have the following rights regarding your own information:

• Right of Access: You may request a copy of the information pk 11 holds about you at any time.
• Right to Rectification: If any of your information is incorrect, contact us to have it corrected.
• Right to Erasure: You may request deletion of information that is not subject to legal retention obligations.
• Right to Object to Processing: You may object to your information being processed for specific purposes.
• Withdrawal of Marketing Communications: You may request to stop receiving promotional communications at any time.
• Data Portability: In certain circumstances, you have the right to request that your information be provided in a commonly used format.

To exercise these rights or to learn more about them, please contact our support team. We will process your request within a reasonable time.

To learn more about pk 11, visit our About Us page, which sets out the platform's values and service details.

pk 11 is a 21+ platform. Protecting minors (those under the age of 21) is one of our top priorities.

If it comes to our attention that someone under the age of 21 has opened an account, that account will be suspended immediately and all associated personal information will be securely deleted.

pk 11 does not intentionally collect any information from minors. If a parent or guardian becomes aware that their child has registered on pk 11, they should notify our support team immediately.

If the pk 11 website contains links to third-party websites, those websites have their own separate privacy policies. pk 11 is not responsible for the privacy practices of third-party websites.

We recommend that you carefully read the privacy policy of any third-party website before visiting it.

pk 11 reserves the right to review and update this privacy policy as needed. If significant changes are made, we will inform you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• A banner or pop-up alert after logging in

If you continue using pk 11 after an updated policy takes effect, that will be treated as your agreement to the new policy. If you do not agree to the new policy, you may request that your account be closed.

For general questions about this policy, visit our FAQ page, where answers to common member queries are provided.