FAQ
pk 11 has answers to your questions right here
Deposit rules, how to play on mobile, responsible gaming and account security — whatever you want to know about pk 11, it is all explained in detail on this page. pk 11 Casino — whether you are new or an existing member, this FAQ will be useful to you.
This page covers a total of 22 questions and answers across four important topics at pk 11: deposits and withdrawals via bKash, Nagad and other methods, playing games on mobile, responsible gaming and setting personal limits, and account security. If you cannot find the answer to a question here, contact our 24-hour live chat or email support. See the responsible gaming page for more details on that topic.
Table of Contents
How to Deposit
Answers to common questions about deposit methods, minimum amounts, depositing via bKash and payment-related issues.
pk 11 does not charge any extra fee on deposits. However, your mobile banking provider — such as bKash, Nagad or Rocket — may apply their own transaction fees. Check the charges in the relevant app before sending money. For bank transfers, fees may vary depending on the bank.
First, wait a few minutes, as network delays can sometimes cause a slight hold-up. If the balance still does not appear, save the payment transaction ID and screenshot, then contact pk 11's 24-hour live chat support. Provide the date, time and amount of the transaction so the issue can be resolved quickly.
pk 11 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank or other major banks). All methods are secure and easy to use. Choose whichever is most convenient for you.
Log in to pk 11, go to the deposit page and select bKash. Send money to the designated bKash number and enter the transaction ID in the form. Confirm the amount — the balance will be added to your account within a few minutes. Enter your bKash PIN only in the bKash app, never on any pk 11 page.
The minimum deposit at pk 11 by any method is ৳200. This applies to slots, live casino and cricket betting — any game you want to join. The minimum withdrawal amount is ৳1,000.
Withdrawals from pk 11 to bKash, Nagad, Rocket or Upay are usually completed within 5 to 30 minutes. For bank transfers, the time may vary depending on the bank's working hours and holidays. After submitting a withdrawal request, you can log in to your account and check the status while the transaction is being verified.
Mobile Usage
Answers to common questions about mobile browsers, Android and iOS apps, clearing cache and connection-related issues.
If the connection drops, the result of the last round is saved on the game server. When you log back in, you will see your updated balance and history. If you notice any discrepancy in a live casino or sports bet, check your transaction history and contact pk 11 live chat if needed.
Yes, the pk 11 site is fully responsive and works well on any modern mobile browser including Chrome, Firefox or Samsung Internet. Slots, live casino and cricket betting are all touch-friendly. For the best experience, using the app is recommended.
Both the pk 11 Android (APK) and iOS versions are available. Get the app through official channels only. Do not download it from any third-party site or app store — this carries a security risk. You will find full details about the pk 11 App on our app page.
Clear your browser cache and cookies: Settings → Privacy → Clear Browsing Data. Then reload the page. If you are using the app, clear the app cache or update to the latest version. Using a Wi-Fi or 4G connection will give you the best performance.
pk 11 runs on any modern Android device (version 6.0 or above) and iOS devices. Some games may run with limited graphics on older operating systems. For the best experience, keep your device's OS updated and make sure you have enough RAM (3 GB or more).
To install a third-party APK on an Android device, you may need to enable the "Unknown Sources" or "Install Unknown Apps" option — this is found in Settings → Security. Only get the pk 11 APK from official sources, and turn off this permission again after installation if you no longer need it.
Limits and Controls
Answers to questions about recognising problem gambling, cooling-off, self-exclusion, age limits and deposit limits.
Some warning signs: playing repeatedly to recover losses, losing focus on daily tasks, hiding your gambling from family or friends, and spending beyond your budget. If you notice these signs, take a break. On pk 11's responsible gaming page you will find a self-assessment guide and support information.
Yes, pk 11 offers a cooling-off option. Your account can be temporarily paused for a set period. If you want a longer-term self-exclusion, contact the support team directly. This process is handled with full confidentiality.
Several organisations in Bangladesh offer support, including Kaan Pete Roi (01779-554391) and the mental health helpline (Kirton Khola). Talking to a family member or trusted friend is also an effective first step. pk 11 encourages responsible gaming and the support team is ready to guide you if you need help.
You must be 21 or older to take part in any casino or betting activity at pk 11. Age is verified at registration and identity documents may be requested during account verification. Registration by minors is strictly prohibited.
Yes, as part of responsible gaming you can request a weekly or monthly deposit limit for yourself. Contact pk 11 support to activate this feature. Once a limit is set, it takes effect immediately, and a waiting period applies before any changes can be made.
All rules and terms & conditions of pk 11 can be found in the footer section of the site. The Terms & Conditions page covers bonus terms, withdrawal policy, account closure rules, and everything else in detail. It is a good idea to read this page carefully before opening an account.
Account Security
Answers to questions about how to identify fake sites, OTP protection, strong passwords, and data encryption.
The only official domain of pk 11 is pk-11.cam. Read the address bar carefully — domains with slight differences like pk-1l.com or pk11.net may be phishing sites. Never enter your login details or payment information on such sites, and if you receive a suspicious link, report it to pk 11 support immediately.
No, never. No representative or support agent of pk 11 will ever ask for your OTP, bKash/Nagad PIN, or password. If anyone asks for this information, it is a fraud attempt — log out and report it to the official live chat immediately.
Contact pk 11 live chat right away and request a temporary account lock. If possible, change your password and update the PIN of your linked bKash or Nagad number. Review your transaction history and, if you find any unusual activity, take a screenshot and send it to support.
Use a password of at least 10–12 characters that combines uppercase and lowercase letters, numbers and special characters (such as @, #, !). Avoid using your date of birth, mobile number or "123456". Do not reuse a password from another site for your pk 11 account.
pk 11 uses SSL encryption to keep all data transfers secure. Your personal information and payment details are stored encrypted and are not shared with third parties. For more details, see the Privacy Policy page.
All pk 11 members have the same level of SSL protection on their accounts. pk 11 VIP members receive additional communication benefits and large withdrawal requests are verified more quickly. Across all three tiers — Bronze, Silver, and Gold — full security remains active after account verification.
Still have questions? We are always here
The pk 11 support team is available seven days a week, 24 hours a day, to assist you in Bengali and English. For any issue, contact us through any of the methods below.
Live Chat
Start an instant chat from any page on the site — you will typically get a response within a few minutes.
Start an instant chat from any page on the site — you will typically get a response within a few minutes.
Email Support
For detailed queries, contact us by email: [email protected]
For detailed queries, contact us by email: [email protected]